Help Desk

Frequently Asked Questions 13

• Who owns my data and where is it?
• TM3 Invoice Provider Number Display
• Enabled SMS & Consent Options
• Scanning documents for TM3 Web - Keeping things fast, fresh and tidy.
• Erratic Behavior due to pop-ups

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Service Status 2

• TM2 & TM3 - Service Status
• TM2 (Hosted) & TM3 Desktop Speed Test & Acknowledgement

Diary & Appointments 46

• Appointment - Creating
• Appointment - Modifying
• Appointment - Creating Follow Up
• Appointment - Icons
• Appointments not charging when completed

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Evaluation 1

• FAQ

Alerts 1

• TM2 Text / SMS Reminder Template

Hardware 3

• Hardware Requirements
• Windows 10 Implementation Issues
• Microsoft Surface 3 / Surface 4 - Optimal Screen Resolutions

iOS Support 2

• Information on running TM2 on iPad's, iPhones and iOS in general
• How to install and run TeamViewer with TM2

General 3

• What is HICAPS Intergration?
• HICAPS payment procedures
• TM2, TM3 (Desktop Only) and HICAPS Connect

General 2

• How to get Medicare / DVA
• Who clients contact for Medicare questions

General 4

• What is TM2 Online?
• Booking Portal Mobile Login
• Can I use TM2 Online without TM2 Hosted
• Online Portal - Key Word Definitions

2017.02 3

• 2016.04 to 2017.02 Release Notes
• TM2 2017 User Changes Information
• TM2 2017 Post Update Awareness (Client)

2016.04 2

• TM2 2016 User Changes Information
• 2014.04 - 2016.04 Release Notes

General 4

• How TM2 Works
• TM2 Help Menu
• Submitting a Support Request
• Entering License and Activation codes

Installation & Configuration 10

• Hardware Requirments
• TM2 & Windows XP
• Installing TM2
• Configuring TM2 on a client computer
• Logging In and Out of TM2

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General 5

• What is the Support Portal?
• How to access the support portal?
• How to submit a ticket?
• Features
• Remote Support

Important Information 1

• Hosted Phase Out