There are three points of contact for Medicare related issues.


All issues relating to the warning or reason codes shown against a claim at the time of transmission or as part of a processing report must be directed to Medicare:

  • For assistance with Medicare Warning codes contact the Medicare eBusiness Centre on 1800 700 199
  • For assistance with Claim Rejection Reason codes contact the Provider Hotline 132 150
  • Other issues such as TM2 error messages should be directed to the support team on 1300 855 023