With the latest version of TM2 (2016.04 onward), we have some big improvements in how we want to help you secure your data.


New and modified features include:


  • How to pick a Good to Great Password
  • Password Meter
  • Password Expiration
  • Update Patient Record - Classes Tab
  • Practitioner Records - "In Use" Replaced with Dropdown
  • Audit desktop
  • Text Message Functionality Changes
  • Location Specific Reminder Templates
  • Appointment/Cases
  • Warning for treatments booked at the same time
  • Updated Terms & Conditions

  • Notifications

  • Red Highlighting on Hover of Appointment

  • General updates  




When the new update becomes available for you, the first thing you will be asked to do when logging back in is to change your password, this will be mandatory for all TM2 users.

The following video will show you how easy this is to do.





This update is important to ensure that your clinic is following the best practice possible.


Password complexity changes


The use of strong, unique passwords is one of the most important things you can do to keep your practice perfect, not to mention safe!
(This goes for any Website - not just TM2)


In this update, passwords that are acceptable for TM3/TM2 logins are rated from Good to Great.


How to pick a Good to Great Password


To create a password that meets our strength requirements it’s recommended to use a mix of three or more random/ common words:


Examples - These are examples - Do not Use!


Good Password (bacontvscreen)


Great Password (fruit-city-person-pet)


We would recommend an effective approach to having a great password would be to pick a series of random words.

While this type of password pattern might deviate from common password patterns it is much more difficult for computers to crack, whilst remaining easily memorable.

If the password you have picked falls below the Good password strength level, feel free to add some special characters or numbers to increase the strength.



Password Meter

The password meter may seem random but the algorithm used is in fact recognising and rejecting common password patterns such as dates, phrase (eg “password”)”and keyboard patterns such as (9,8,7,6,5,4,3,2,1,0).


Most commonly used Passwords


#

Password

1

123456

2

password

3

12345678

4

qwerty

5

12345


Password Expiration


For added security we have also included an option that will expire passwords after a set time at which point the user will have to enter in a new password in order to continue using TM2.




Update Patient Record - Classes Tab


We have separated out a clients appointments from the Classes that they attend. Classes will now appear in their own separate Tab within the Patient record.





Practitioner Record


In the practitioner record we have removed the ‘In Use’ tick box and replaced this with a new ‘Status’ drop down list with 3 options:

  1. Active.
  2. Active View Only – the practitioner is visible throughout the system, diary appointments can be amended but not created.
  3. Inactive Hidden; the practitioner will not be visible throughout the system.

Old:



New:



Audit desktop

In the audit desktop there is now a lot more detail providing better traceability.



Users can assess the audit to view details of changes made to records as well as creation of new records and deletions as well.



Text Message Functionality Changes

Changes have been made around the Text messaging functionality of TM2, there are now 3 options with regards to the sending of Text messages.



  • Allow text messages to be sent from a Blue Zinc mobile number

With this option selected the Text messages will continue to be sent from the usual Blue Zinc number that is currently in use within TM2 however now the Admin users will be able to set the email address that replies will go to without having to contact out support team.

  • Send text messages for a ‘text description’. E.g. “YOURCLINIC” or “REMINDER”

This option will allow you to choose a name that will appear as the sender of the Text message that the patient receives. With this option on you will be unable to receive replies from patients

  • Allow text messages to be sent from a number of your choice

Here you can specify a number from which the TM2 Text messages appear to come from



To set this up simply follow the instructions on screen within TM2 options.

Please note for Australian Users you must add the international dialling code 0011 44 7937 947707

Once this has been set up replies from patient will go to this number.


Location Specific Reminder Templates


TM2/ TM3 Desktop will now allow you to set up location specific reminder templates for both Email and Text messages.



From the location record you can select a template that you would like these locations appointment reminders to use. You can also have the location to ‘Use Default’ which means it will continue to use the Master template that is set in TM2 Options



Appointment/Cases


When deleting the only appointment which is linked to a case that has no consultations we have added a new prompt to give users the option of deleting or keeping the case.
 



Warning for treatments booked at the same time


If you are booking an appointment and the patient already has an appointment at this time for a different practitioner at the same location the system will now alert you to this fact before booking the appointment.





Updated Terms & Conditions


Upon logging into the TM Desktop, users will be met with the updated terms and conditions. Users will need to agree to the new terms and conditions in order to continue using TM Desktop. If they choose not to agree, the only option available to them is to logout of the system.


Notifications


Notifications have been added to TM Desktop which will appear on login for each user. This will allow us to better communicate with you regarding our latest features and updates. Once the notification is dismissed they will not appear again for the user





Red Highlighting on Hover of Appointment


When a patient owes money their appointments will show on the diary with red text to indicate this point. We have now added this red text to the hover over pop up as well.


Money Symbol on Appointment



If an invoice will be raised after the appointment, a 'money' symbol will appear on the tile. This could either be a private patient set to pay immediately, or a group patient, where the group is setup to be invoiced after each appointment.

General updates

Issue Number
TM2 Area
Detail
Solution
TM16_1-18
Users
Usernames can now be greater than 10 characters.
This has now been amended in the software.
TM16_1-11
Quick Start
New users can no longer be created through Quick start this is to fall in line with our security changes
This has now been amended in the software.
TM16_2-117
Provisional Patients
Error while making Provisional Patient real from the Diary
This has now been amended in the software.
TM16_2-99
Invoice Wizard
Suppress Health Code Invoices from Print
This has now been amended in the software.
TM16_2-120
TM2 Class
Transfer of completed classes booked after set practitioner 'Not in use' – This Will now provide a warning but not actually do a transfer
This has now been amended in the software.
TM16_2-98
File Area
Cancellation Notification Email - File access error
This has now been amended in the software.
TM16_2-34
Invoices
Cannot add discount to invoice due to unexpected currency symbol
This has now been amended in the software.
TM16_2-52
Appointment Reminder
In the auto reminders for emails " ' " (apostrophe) appears as " '"
This has now been amended in the software.
TM16_2-72
Tasks
When a Task is due it should pop up on screen
This has now been amended in the software.
TM16_2-94
Alert
Alert Notification – Not appearing on appointment when you create appointment from Diary and search for patient from within appointment form
This has now been amended in the software.
TM16_2-80
Appointment Reminders
Text and Email reminders fail with appointmentGroupID or customerGroupID = 0
This has now been amended in the software.
TM16_2-91
Audit
On deletion of the case the action details record: customer id, practitioner id and medical contact id, but does not record the customer reference
This has now been amended in the software.
TM16_2-37
VDM
Users experience an issue where by if an upload takes longer than 1:40 to complete the task will be aborted
This has now been amended in the software.
TM16_2-78
Sales Export
Sales Export - Multi Location Error: Figures pulled up 2 instances for the same location even though they had no ledger codes
This has now been amended in the software.
TM16_2-36
Sales Export
Sales Export - Missing VAT Detail: Ex VAT and Total VAT are missing on the sales export even though the fields appear
This has now been amended in the software.
TM16_2-7
Automatic Update Manager
If the user clicks the update button more than once it errors
This has now been amended in the software.
TM16_2-3
File Area
Cannot Import or Open file with special character in file name
This has now been amended in the software.
TM16_2-33
TM2 Options
Require cancellation reason should make cancellation reason mandatory, it does so if the cancellation falls within the 'chargeable' period, however if the cancellation is outside the chargeable period then the cancellation reason screen is shown, but it allows you to continue without selecting a reason
This has now been amended in the software.
TM16_2-16
TM2 Touch
Image annotations created before Consultation, New image annotations not saving in a Consultation -
If there is no selected consultation it will now display a message informing the user that the annotations will be saved against the case, not against any treatment.
This has now been amended in the software.
TM16_2-41
File Area
Error when adding an attachment to HTML email
This has now been amended in the software.


The Following issues have now been resolved: 


Area
Issue

Classes

When adding a patient as a one off attendance for a class they correctly only appear in that class under Class Manager however on the patients appointment tab (patient record) they show for all sessions in that class

Login

Users with long Username being automatically logged out after 10 minutes of use

Multi stock

Updating the quality of a Multi stock item in the invoice correctly updates the invoice amount but when purchased only pre-paid item for one Multi stock item is added to the Patient Record

Patient List

Emails sent from Patient list will always send using the Users email address as the 'From' address

Touch Notes

Date of Birth within 2 weeks of todays date rounds up the patients age within Touch Notes

File Area

Email receipt is not logging within Letters/Patient Log

Patient Search
When a location is set as Read Only all the patients who are registered to that location disappear from the patient search.

Classes

Unable to add attendee when using the option 'Bill Cancellations/DNA Charges as Appointment Charges'

Case

Opening a case will default to the first consultation that was created on this Case



Modifications


Ref Number
TM2 Area
Requested change
Solution
TM16_2-49
Diary
TM2 maintains the set up view (Day, Week, Practitioners) on the diary for next login
This has now been amended in the software.
TM16_2-90
TM2 Options
If no email address is set for local clients as the backup address to notify them of failures, an alert will prompt a user to rectify this
This has now been amended in the software.
TM16_2-131
Role Manager
Role Manager permissions added for My Work/Tasks
This has now been amended in the software.
TM16_2-124
TM2 Options
Auto Log out option to log out inactive users after set amount of time
This has now been amended in the software.
TM16_2-123
TM2 Text
New options are to be given to the user regarding the replies to text messages sent to their patients (see above)
This has now been added in the software.
TM16_2-130
TM2 Text
SMS Reminders for Moved Appointments
This has now been added in the software.
TM16_2-127
TM2 Options
Option to force change password after ‘x’ months (see above)
This has now been added in the software.
TM16_2-86
Appointment Reminders
Location specific email / text reminders
This has now been added in the software.